HIPAA Notice of Privacy Practices
Last Updated: 1st July 2026
This Notice of Privacy Practices describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.
Trust Health is committed to protecting the privacy and security of your protected health information. This notice explains how we may use and share your health information, your rights regarding your health information, and our legal duties.
Our Responsibilities
We are required by law to:
Maintain the privacy and security of your protected health information.
Provide you with this Notice of Privacy Practices.
Follow the duties and privacy practices described in this notice.
Notify you if a breach occurs that may have compromised the privacy or security of your protected health information.
We will not use or disclose your health information other than as described in this notice unless you authorize us in writing. You may revoke your authorization at any time in writing, except to the extent we have already relied on it.
How We May Use and Disclose Your Health Information
We may use and disclose your protected health information for the following purposes:
Treatment
We may use and share your health information to provide, coordinate, or manage your care.
For example, a healthcare provider may review your medical history, symptoms, lab results, medications, allergies, or treatment goals to determine whether telehealth treatment is appropriate for you.
Payment
We may use and share your health information to bill and collect payment for healthcare services, consultations, prescriptions, pharmacy services, or related administrative needs.
For example, we may use your information to process payments, issue receipts, or communicate with billing partners.
Healthcare Operations
We may use and share your health information to operate our healthcare services, improve patient care, train staff, conduct quality reviews, maintain records, respond to patient inquiries, and manage business operations.
For example, we may review patient interactions to improve our telehealth process or ensure quality and compliance.
Appointment Reminders and Communications
We may use your contact information to send appointment reminders, follow-up messages, service updates, prescription-related communications, or care instructions.
These communications may be sent by phone, email, text message, patient portal, or other communication methods, depending on the information you provide and your communication preferences.
Business Associates
We may share your information with third-party service providers, known as business associates, who help us operate our services. These may include technology providers, billing vendors, pharmacies, labs, customer support tools, scheduling platforms, or secure communication systems.
These business associates are required to protect your information according to applicable law and contractual obligations.
Electronic Health Records and Telehealth Platforms
Because Trust Health provides services online, your health information may be stored or transmitted through secure electronic systems, including patient intake forms, telehealth platforms, scheduling tools, pharmacy systems, and electronic medical record systems.
We use reasonable safeguards designed to protect your information.
Pharmacy and Prescription Services
If a provider determines that a prescription is medically appropriate, we may share necessary health information with pharmacies, pharmacy partners, or related service providers to process, dispense, ship, or manage your prescription.
Labs and Diagnostic Services
When applicable, we may share your information with laboratories, diagnostic providers, or clinical partners to order, process, or review lab testing and related results.
Legal and Public Health Purposes
We may use or disclose your health information when required or permitted by law, including for:
Public health reporting.
Health oversight activities.
Reporting adverse events.
Responding to court orders, subpoenas, or legal processes.
Law enforcement purposes when permitted by law.
Preventing or reducing a serious threat to health or safety.
Compliance with federal, state, or local law.
Required by Law
We will share your information when federal, state, or local law requires us to do so.
Your Written Authorization
We will obtain your written authorization before using or disclosing your health information for purposes not described in this notice, unless otherwise permitted or required by law.
Uses and disclosures that may require written authorization include certain marketing activities, sale of protected health information, or other uses not otherwise permitted by HIPAA.
Your Rights Regarding Your Health Information
You have certain rights regarding your protected health information.
Right to Access Your Records
You have the right to request access to your medical records and other health information we maintain about you.
We may provide your records in electronic or paper format, depending on your request and how the information is maintained. We may charge a reasonable, cost-based fee where permitted by law.
Right to Request Corrections
You have the right to request that we correct health information you believe is inaccurate or incomplete.
We may deny your request in certain circumstances, but we will explain the reason in writing.
Right to Request Confidential Communications
You have the right to ask us to contact you in a specific way or at a specific location.
For example, you may request that we contact you by email instead of phone, or at a different mailing address.
We will accommodate reasonable requests when possible.
Right to Request Restrictions
You have the right to ask us not to use or share certain health information for treatment, payment, or healthcare operations.
We are not required to agree to every request, but we will review your request carefully.
If you pay out of pocket in full for a healthcare service, you may request that we not share information about that service with your health plan for payment or healthcare operations, unless disclosure is required by law.
Right to an Accounting of Disclosures
You have the right to request a list of certain disclosures we made of your health information.
This list will not include all disclosures, such as those made for treatment, payment, healthcare operations, or disclosures you authorized.
Right to Receive a Copy of This Notice
You have the right to receive a paper or electronic copy of this notice at any time, even if you previously agreed to receive it electronically.
Right to Choose Someone to Act for You
If you have given someone medical power of attorney or if someone is your legal guardian, that person may exercise your rights and make choices about your health information.
We may verify that the person has the authority to act on your behalf before taking action.
Your Choices
In certain situations, you may tell us your preferences about how we share your information.
These may include:
Sharing information with family members, caregivers, or others involved in your care.
Sharing information in a disaster relief situation.
Sending certain communications about services or care options.
If you are unable to tell us your preference, we may share information if we believe it is in your best interest or necessary to lessen a serious and imminent threat to health or safety.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with us.
Trust Health Privacy Contact
Email: support@trusthealth.us
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
We will not retaliate against you for filing a complaint.
Changes to This Notice
We may update this Notice of Privacy Practices from time to time. Any revised notice will apply to the health information we already have about you as well as any information we receive in the future.
The updated notice will be posted on our website with a new effective date.
Contact Us
For questions about this Notice of Privacy Practices or your privacy rights, please contact us:
Trust Health
Email: support@trusthealth.us